SHIPPING
LIVE ANIMAL SHIPPING
ORDERS PLACED THURSDAY THRU SUNDAY BEFORE 5PM PST ARRIVE ON TUESDAY
ORDERS PLACED MONDAY BEFORE 5PM PST ARRIVE ON WEDNESDAY
ORDERS PLACED TUESDAY BEFORE 5PM PST ARRIVE ON THURSDAY
ORDERS PLACED ON WEDNESDAY BEFORE 5PM PST ARRIVE ON FRIDAY
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****TO RECEIVE YOUR TORTOISE ON SATURDAY THERE IS A $10 SURCHARGE. YOU MUST CLEARLY SPECIFY SATURDAY ARRIVAL.
– MERCHANDISE SHIPS W/IN 48 HOURS OF PAYMENT AND IS IN A SEPARATE PACKAGE THAN LIVE TORTOISES.
LIVE ARRIVAL IS GUARANTEED UNLESS BUYER IS NOT THERE TO ACCEPT SHIPMENT.
IN THE RARE EVENT THAT AN ANIMAL ARRIVES DOA (DEAD ON ARRIVAL), AND BUYER WAS PRESENT, WE WILL REQUIRE PROOF TO REPLACE. YOU MUST CONTACT US W/IN 1 HOUR OF RECEIPT BY EMAIL WITH A PHOTO.
We generally only ship into areas that are at least 20 degrees or higher the night before they are arriving. If you are colder than that, we will generally coordinate with you and watch the weather for a “warm spell” and ship the tortoise within that window. Shipping concerns should not be a reason you don’t buy a tortoise from us.
If you have a specific request for a shipping or arrival date, be sure that request is made at the time of ordering (in the customer comments box during checkout). Having it in the invoice itself helps us not miss the request. We can’t be 100% accurate when requests are made in an email or phone message.
We can arrange delivery on Saturdays. We charge a $10 additional fee for this option, which is the same cost that we are charged for it. All these packages ship out on Friday for delivery on Saturday. We cannot ship animals outside of the United States, and we do not ship to Canada.
Upon receipt of your tortoise, you need to be home to put the tortoise into suitable conditions as soon as possible. Usually a shallow, warm water soaking will help wake them up a bit from the trip. It’s not uncommon for tortoises to be a bit shy and not eat the first few days or week, and the sooner it is situated in a proper environment, the sooner things will be getting to normal.
In accordance with FDA regulations, turtles and tortoises less than 4 inches listed on our web site are offered expressly for educational, scientific or export purposes only. They are not sold for use as pets. It is the buyer’s responsibility to know the laws in their particular state regarding the keeping of tortoises.
TERMS AND CONDITIONS
Photos and requests: The animals pictured on our web site may or may not be the actual animal available. The photos do represent the species, and the health and quality of the animals we ship. We can send more pictures of any animal you are interested in by contacting us.
In accordance with FDA regulations, turtles and tortoises less than 4 inches listed on our web site are offered expressly for educational, scientific or export purposes only. They are not sold for use as pets. It is the buyer’s responsibility to know the laws in their particular state regarding the keeping of tortoises.
TORTOISE PROS HAS A NO REFUND POLICY ON ANIMALS AND A 30 DAY RETURN POLICY ON MERCHANDISE AT OUR DISCRETION. BUYER IS RESPONSIBLE FOR SHIPPING.
TORTOISE PROS is not responsible for any veterinary expenses or costs incurred by the buyer for any animal. If you take any animal to a veterinarian, you do so entirely at your own expense.
Please be aware of your own local wildlife laws and regulations. No shipments will be knowingly sent in violation of any state or federal laws. Please do not even ask.
–ALL OUR ANIMALS ARE CAPTIVE BORN AND BRED (CBB) RIGHT HERE IN THE UNITED STATES OF AMERICA UNLESS CLEARLY MARKED OTHERWISE.
– SIZE OF TORTOISE IS MEASURED STRAIGHT LINE ON SHELL ONLY.
– ALL PURCHASES MUST BE PAID IN FULL PRIOR TO SHIPPING